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Management

Home is where the customer is

Home is where the customer is. The physical home is an extended home-zone, nowadays. If you want to be successful with your services, you have to reach the customer in his home where he uses his devices and sensors. More and more services are anchored at the customer-home – more services for easier coping with […]

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Management

The DMAIC method to optimize support processes

Over the past decade, the framework conditions in nearly all industries have changed fundamentally. What at first glance looks like a global process of change is much more complex on closer analysis. Both the starting position, the direction and the extent of the necessary transformation processes in the industry are very different from region to […]

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Management

Successful Projectmanagement from Home-Office

With the way things are currently set, it is only wise to find ways and implement strategies for your team to work from home. For this reason, the number of people working from home offices is rapidly increasing because more companies are now embracing remote working. Home-office projectmanagement becomes more important. Although it is almost […]