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Digital Transformation: Things a Digital Document Can Do that Paper Can’t

When companies are wondering whether or not to go through the most basic stage of the digital transformation, moving from paperwork documents to digital document management, there are often a lot of fears about how implementation and unfamiliarity with the new system will slow down productivity and potentially confuse the staff. However, the same things can be said about any major change, including drastically altering the catered lunch menu. The real thing that administrators and business owners should be considering about the digital transformation is all the ways that digital document management can enhance the efficiency of your business both in predictable and unpredictable situations.

To help you understand the drastic difference between a business run on paper and a business run through digital documents and software, let’s narrow the focus down to the humble document. All the things that can be done with a digital document, but on for which the original and every copy is paper.

1) Same Document Form for Drafts and Final Copies

The first thing to realize is that no one writes their documents on typewriters anymore which means that nearly 100% of modern documents and paperwork start in digital form on a word processor. That word processor saves a digital document which is then printed out. Though many companies who work with paper still think of a paper copy as ‘the original’, in truth, the originals of all but historical documents are now digital. The paper is the real copy and every time an edit is made or a new version is drafted, the document is created in digital form, printed to paper, and then interacted with.

Why not just skip the paper stage? When you work with digital documents, there’s no need to print unless a client needs a physical copy for a specific reason like pen-and-ink signatures or they request a hard copy for their own private records. Otherwise, you can receive, develop, work with, and submit documents all in a single digital form.

2) Infinite Editing of a Single Document

When you’re working primarily with physical copies of your paperwork, edits are not just challenging in that they must be done carefully and neatly. Every old copy will need to be tossed in favor of new print-outs of the edited work. Edits on paper are permanent or, even with hand-written documents done in pencil, require wear and tear on both the eraser and the paper.

Digital documents, on the other hand, can be edited an infinite number of times, revised, corrected, and collaborated on without an eraser white-out/liquid-paper, or constant printing and re-printing because digital edits are easy and cost nothing. Along the same lines, the edited document and the original can be the same file, ensuring that everyone who has access now has access to the updated version. Continue reading

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Insurers and Lawyers are stepping into AI

The insurance business revolves around measuring and pricing risks. In short, it’s a business about caution. Perhaps that’s the reason why insurance companies have lagged other industries, such as banking, in adopting new technologies that offer more powerful analytics capabilities. But the insurance industry’s reluctance to adopt new technologies is breaking down. So-called insurtech is one of the industries drawing investor interest as startup companies test and market new software solutions, Coin Journal reported, citing a report from CB Insights and KPMG. Insurance companies are interested in using Internet-of-Things technologies to identify and mitigate risk, while also incorporating other technologies that identify fraud, improve efficiency, and cut costs.

Financial services quickly embraced new technology because its use in improving profits was readily apparent to bankers and investors. Gathering information in real-time and timing transactions based on the steady flow of information helps financial industry players make money. In the insurance field, the name of the game is saving money. New technology can help insurance companies more accurately price policies to risk and while also cutting down on fraudulent claims that are costly to the industry. Daily Fintech notes that one of the more transformative developments in insurtech is the emergence of telematics. The capability to gather and transmit near-real time information produces even more data points from which an insurer can more precisely make their risk assessments. These bountiful data sources produce a tremendous amount of data from the home for home insurance, and from the car for property and casualty insurance, Daily Fintech explains.

The collection and analysis of data is not limited to the home and the car. Wearable technology first found its place in people’s lives in fitness applications. But these technologies have matured to a point where they can be used for healthcare applications. The ability to monitor people and collect data of a person over a longer period of time yields measurable data that insurance companies can use to assessing health risks for life and health insurance, Daily Fintech says. Continue reading

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Managing the global and local supply chain

The term glocal, used to describe global and local actions together, is used in several ways by business today. Many people supporting the local movement, such as local food advocates and those proposing ways to use local business for community building, suggest that some business activities should always consider transportation to the end market, including supplies in the supply chain. In an effort to reduce carbon footprint associated with shipping costs, the closer to home a built, manufactured, or grown product can be sold and used, the better. Global communication allows language, culture, news, and other exchanges of human knowledge and expression to be freely shared across cultures.

Maintaining a local business across the supply chain is quite difficult to do, even for artisans and those in the cottage industries, but for many the needed changes that will come with the local movement are worth the extra effort and expense to source goods locally. But for business, the use of glocal also suggests the cultural influences in attempting a new product launch into a global market.

A new startup develops a prototype and finds manufacturing partners that meet needs for productivity, supply, cost, and collaboration. When the product is ready for launch into other markets, local cultures will dictate how a product should be advertised, marketed, presented, and sold, as well as legal and regulatory issues. A piece of wearable tech designed to help women get pregnant by using biomarkers will be marketed differently in Kenya, Japan, and Iceland, for example.

Having specialists on board who are attending to anticipated glocal needs for a product launch early in the planning stages is important, but at the time of product launch, local partners will probably need to become involved. Continue reading

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Home is where the customer is

“Home” is where the customer is. The physical home is an extended home-zone, nowadays. If you want to be successful with your services, you have to reach the customer at his home where he uses his devices and sensors. More and more services are anchored at the customer-home – more services for easier coping with everyday life. The customer autonomy continues.
The battle for the living room of the consumer has not ended, as traditional lines of business still have to find their way to the living room of the customer. Technology is the enabler to reach the customer. The right sensors, the right App, the right Infrastructure is needed to generate a value added for the customer. And finally, (Data-)Security and Data Intelligence have to create real benefits for the customer.

Latest developments and examples are:

  • 3-D printing: manufacturing at home
  • Drones: logistics to your door
  • Smart meters: energy autonomy for your home
  • IoT: Sensors and Data-Intelligence decide for a lot of repetitive tasks what to do
  • Streaming vs TV: you decide what to watch
  • Smart loudspeaker

All those customer centric services increase customer autonomy. Technology is hereby an enabler. The more your business model supports customer centric autonomy, the higher the revenue potential.

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