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Management

The DMAIC method to optimize support processes

Over the past decade, the framework conditions in nearly all industries have changed fundamentally. What at first glance looks like a global process of change is much more complex on closer analysis. Both the starting position, the direction and the extent of the necessary transformation processes in the industry are very different from region to […]

Categories
Management

Onboarding Essentials

You’ve gone through the process of finding a batch of great new hires, chosen carefully from dozens of applicants and considered prospects. No doubt, your business runs like a finely tuned machine and each of your employees is a skilled operator. Your new recruits have all proven that their personalities and skills will fit well into […]