For many banks the thought of integrating modern technologies feels like a minefield. Claudia Hauser, EMEA financial services lead at Microsoft, believes that financial institutions need to proactively embrace technological innovation. As the market becomes more transparent, customers are using online price-comparison services to shop around. The digital revolution has also given customers the option to seek other businesses if their current providers do not offer services on multiple channels. Banks are creating user-centric experiences for customers to differentiate each other from the competition (smartbanking solutions). However, this is still a challenge for most financial institutions. A recent survey reported that 53% of millennials in the U.S. do not see any difference between banks. Anytime, anywhere banking is essential, but it is also the norm.
There is a lack of “human touch” between banks and their customers, and this is one of the reasons why people only visit a branch when they have to, and their relationship to banks is mostly transactional. Fintech companies like Venmo and Sqaure Cash are serious competition for banks. These platforms mimic the natural flow of people when it comes to sending money, which banks are unable to do because of legal regulations and obsolete IT structures. However, these fintech companies can only provide bank-like services but not a complete holistic financial model.
Banks can offer great help to their customers by providing personalized feedback based on their spending habits and offer smartbanking tools. In today’s technologically oriented culture, the opportunities for banks to integrate this information are endless. Banks are in the enviable position to know every financial touchpoint of their customers, from where they prefer to shop to their credit capacity.
What will the financial world look like in fifty years? Everything will change, except human nature. (Or, nothing will really change.) The financial and banking sector is embracing the new opportunities of emerging technology. Data mining and machine learning platforms, and the rapidly developing world of artificial neural networks, are having significant impacts on the global financial world. Continue reading
Crowdcasting is the newest use of the crowd to change the paradigm of two important functions of business: innovation and customer relationship management.
Innovation is being moved from the realm of experts to the crowd via problem-solving platforms like Hero-X. Incentives include contests and other forms of interaction, including cash prices, and problems that range in complexity are presented to the group. This use of the crowd as a group of out-of-field experts has produced some innovative and quirky thinking on knotty problems. Unlike university and other expert-based methods of traditional problem solving, issues of intellectual property and royalties for this work are managed by participants trading off their ideas for a possible prize.
This type of crowdcasting works to find innovative solutions to both business problems and complex social problems. Businesses can bring a problem to the crowd, where groups of unusual and esoteric specialists can collaborate. Non-profits can bring the complexities of social change and social justice to individuals and groups who bring off-center and out of the box thinking to multi-faceted issues.
One of the benefits of the crowdcasting model is the open-source ethos of shared problem solving. With the understanding that unusual solutions can be shared across industries and communities, the ideas and work are regularly published for use by others, with their different problems to solve. Continue reading
Equity Crowdinvesting is a crowdfunding rose of a different color, and while it shares many elements of donation or reward crowdfunding, its nature as a capital investment means it comes under securities laws in the country of origin. In essence, crowdinvesting is equity-based crowdfunding. With crowdinvesting the investor moves beyond simply supporting start-ups, and becomes an active player in the future of that project. Equity crowdfunding means an investment through a crowdfunding platform, usually for a startup or early business, in exchange for a piece of the business. It is hoped by both the investor and the business owner that the value of the business, and the value of the equity investment, will grow over time.
The popularity of crowdfunding of all types has put the pressure on governments to try and regulate the practice, especially equity crowdfunding. Capital investment has in the past been made with large sums of money by big corporations. Securities and investment law has been set into place regulating what should be done on both sides of the investment equation. There have been laws about who can solicit investments, how much, how much an investor has to have in order to invest, and similar. All of these laws are designed to protect both parties.
But equity crowdinvesting is different in that it allows, and is usually comprised of, the small investor with little to give and little to lose. The regulatory burden is significant, and involves financial statements, prospectus, and other documentary evidence suggesting the business is sound. This degree of regulatory requirement is in general not reasonable for the startup business – but there are certain reliefs in some european countries. So the new crowdfunding platforms that are offering equity crowdfunding are a new option for small investors who were previously not allowed into the market, and startups who had to find other ways to raise capital. These types of business investment also come with significant risk for capital loss. Continue reading