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How to increase employee engagement

Successful businesses tend to share similar values that boost their employee engagement. A loyal, dedicated, and energized staff, working toward a common goal, is the gold standard for a happy and engaged workforce. Across size, industry, market share, intellectual property, and other economic variables, employee engagement stands out as the hallmark of a successful company. What does the engaged workforce value in their employers? Diversity and inclusion, social and environmental stewardship, and transparency in company values and practices.

In a just society, the workforce should reflect the population. In universities, high tech startups, factories, farms, the workforce should reflect the color, age, and gender of the population. If this criteria is used to judge, there is not a just society on this earth. Education influences career, and gender, age, and color effects access to education. How can business step beyond the way things have always been, into the world of the future, where everyone will have equal access to education and economic opportunity? A world in which we have access to our full human potential?

Diversity and inclusion in the workforce is a company value that is appealing to workers across ages and socioeconomic strata. Efforts to recruit and hire a qualified and diverse workforce are aided by programs such as Textio, the AI system that evaluates job descriptions for language that discourages diverse applicants. Blendoor is a merit based recruiting app that removes pictures and names from applicants CVs, so issues of color, appearance, and gender are more neutral in the application and recruiting process. But companies that engage these types of programs have already taken the first big leap–understanding and acknowledging that unconscious bias is present in most humans, and efforts must be taken and progress regularly evaluated to make sure that unconscious bias is not keeping businesses from recruiting and hiring the most qualified workforce. Continue reading

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Organizing your start-up business in an efficient way

For startups concentrating on new product development, the first idea is the minimal viable product. When a market need is identified, the minimal viable product that can meet that need is developed. And then the product is further refined and developed by using crowdsourced feedback.

Gathering actionable metrics means the product is tested in small ways by a wide variety of people, and their feedback is solicited. When the Drumi was being perfected, after their successful Kickstarter campaign, they gave prototypes to people doing their wash. Detailed interviewing after use showed that the majority really liked the machine, but suggested a carrying handle. When people across the world, in Africa and Canada, both suggested a carrying handle would make the machine easier to use, the developers went back to the factory and redeveloped the prototype to include a handle. This change delayed shipment of their first production run by nearly six months, but they detailed the process and the changes on their website, so those who are eagerly awaiting their new Drumi will probably check out the new handle as soon as they open the box.

The goal of a startup is to develop a sustainable business by developing a product, making money, or meeting a service need. In the current business environment, agility is the key to this sustainability. Using metrics to measure feedback early during product development is the first step in startup development.

However if we think about organizational structure for a start-up, a new structure is needed that can adapt to rapid change. This could be done with a triangle working group model, designed to bring the strength of a geodesic dome to business structures. Continue reading

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5 Techniques to Help Dealership Staff Improve Cyber-Security (Part 2)

Welcome back to the second half of our two-part article on how to help your dealership staff become an important part of the cyber-security effort. They are responsible for handling reams of customer personal information and protecting the financial interests of every client who comes through your doors. This means keeping account information safe, even from people who claim to be the friends and family of your customers. Last time we talked about line of sight on staff computer screens and the reasons why personal data is so vital to protect. Let’s pick up on access to employee computers.

3) No Customer Access to Employee Computers

There are two kinds of computers in a dealership, those set aside for customers to manage their finances and buy insurance on, and those that employees use to sell cars and manage customer accounts. If it can possibly be helped, do not let customers use employee computers. These have software, data access, and possibly saved log-in information that could give customers access to information and actions they should not have.

Worse than accidentally letting a customer access your control software is the fact that not all hackers live in Russia. There are plenty right here in the states and they will absolutely take an opportunity to ‘phish themselves’ on your machine, quickly pop in a malware-riddled USB device, or find a way to email themselves data on your system. If a customer is allowed to use an employee computer, watch them very closely and do not, under any circumstances, allow outside data devices to be plugged into a dealership computer.

4) Never Open Email Attachments

Speaking of phishing, the current leading form of hacking and social engineering all tied into one. Phishing occurs when a hacker sends a false email with an infected attachment. The email either appears to be from a friend or coworker or it can pose as a message from a concerned “customer”. There are many different phishing strategies ranging from convincing the victim that the attachment is an important work document to thinking it’s a funny cat picture. The only thing in common is that the hacker must convince a staff member to click their infected link in order to spread the malware. Continue reading